We receive all our referrals from local community professionals such as midwives, social workers, health visitors, teachers, refuge officers and parenting practitioners, who work regularly with the family in question.
We do not accept new referrals directly from clients under any circumstances. All referrals must be made by professionals, via our website (see below)
We also work with a range of local organisations to whom we make referrals on behalf of our clients, and are happy to accept referrals from them for families in need.
We offer support to any deprived family with school-age children living in the borough of Bromley. We rely on referrers to make a decision about a family’s level of need – if they are suffering financial deprivation and cannot afford essential items for their children, please do make a referral on their behalf, and we’d be happy to help.
We can supply a wide range of second-hand items for families in need – from buggies to cots, highchairs to moses baskets. We use our large network of local supporters to quickly source good quality ‘pre-loved’ items as required. We also provide some new items, such as mattresses, as well as nappies, toiletries and sanitary items for the newborn & maternity packs we provide to expectant and new mothers.
To see a full list of items we can routinely provide, please click here.
We are also willing to consider additional support (such as furniture, furnishings and electrical items) for those families in particular hardship, and those who are being rehoused after leaving the domestic violence refuge system. BBB will consider applications for such support on a case-by-case basis. This support is intended to assist families in crisis, rather than to provide ongoing support with their housing arrangements, which is outside of our remit.
Please see our ‘enhanced support’ referral form for details of the criteria for such referrals, and to submit a request for items.
We are currently running our ‘A Bed for Every Child’ project, whereby we are providing new beds, mattresses, pillows and bedding for children who do not currently have a bed of their own to sleep in. If you would like to request a bed for your client, please indicate this on the referral form and give some background to the situation.
Please note that we are not able to carry out safety checks on items such as cots and buggies. These items are passed on in good faith, along with a BBB disclaimer, and it is the responsibility of the families receiving them to check that they are suitable for use. We cannot guarantee that our donated clothes and equipment have come from smoke or pet free homes.
BBB’s service covers the whole of the Borough of Bromley. Depending on circumstances, we can deliver to the family home, to the nearest Children’s Centre, to a maternity ward, or to the referrer.
We will respond as quickly as we can but will aim to do so within 7 days. In the case of emergency referrals e.g. where a mother has just given birth, or a refuge needs items for a relocated family, we aim to deliver as quickly as possible, often within 24-48 hours.
Please note that everyone at BBB is a volunteer and makes the deliveries themselves.
Your feedback helps us to improve our service for other referrers and families. Please complete a short survey to let us know your thoughts. Thank you in advance!