Offers free, confidential advice on benefits, housing, debt & money, health, immigration, work, family, consumer and law & courts.
Visit the council’s website for information on all local government-led support.
Welcare provides emotional and practical support for families with children up to the age of 13 who are facing challenges.
Our team of Family Support Workers is managed by professional Social Workers. We work holistically with children, young people and their carers to provide a family-focused support plan. Whilst not an exhaustive list, here are some of the types of issues our service users face:
– domestic abuse & violence
– insecure immigration status and families with no recourse to public funding
– financial difficulties
– parental physical or mental ill-health
– children at risk of school exclusion
– children with low self esteem/confidence
– children experiencing conflict between parents
– parents struggling with boundaries and routines
– children with disabilities
“The centre encourages and supports local residents of the London Borough of Bromley to improve their quality of life, and to build a better future for themselves, their families and their community.
Location
64 Cotmandene Crescent, St Paul’s Cray, Bromley BR5 2RG
Opening Times
9.am to 1pm, 2pm to 4pm Monday to Thursday,
closed all day Friday, Saturday, Sunday and bank holidays
Services at the centre
Advice and guidance : By appointment Monday- Thursday.
Computer use: Monday – Thursday, 9:00 – 12.55pm and 2pm – 3:45pm (closed between 1-2 to allow for sanitisation and cleaning) also by appointment.
Scanning, and wi-fi and wireless printing (small charge for printing).
Telephone use: Appointment only to use the telephone for essential access e.g. contacting DWP, housing/council tax benefit, housing association repairs.
Wellness calls: Staff can offer wellness calls to anyone suffering mental health issues due to isolation restrictions call us on 020 8402 0123.
Work Club: Wednesday 2pm – 3.30 (please call or email to book your place).
ICT Support Session: Basic IT skills with online courses available – learn at your own pace. Supported by our volunteer digital champion. Limited numbers per session please contact to book a place.
Police Drop-in Surgery: Come along and speak to your local officers and discuss any policing issues or concerns you may have. Please contact the team for dates.”
Website
email: ccrc@bromley.gov.uk
Tel: 020 8402 0123
“The shop encourages and supports local residents of the London Borough of Bromley to improve their quality of life, and to build a better future for themselves, their families and their community.
Location
1-2 Cranley Parade, Beaconsfield Road, Mottingham SE9 4DZ
Opening Times
Monday – Thursday 9.00am – 1pm and 2 – 4pm.
Closed Friday, Saturday, Sunday and bank holidays.
Services at the shop
Advice and guidance: By appointment Monday- Thursday.
Computer use: Monday – Thursday, 9:00 – 12.55pm and 2pm – 3:45pm (closed between 1-2 to allow for sanitisation and cleaning) also by appointment.
Scanning, and wi-fi and wireless printing (small charge for printing).
Telephone use: Appointment only to use the telephone for essential access e.g. contacting DWP, housing/council tax benefit, housing association repairs.
Wellness calls: Staff can offer wellness calls to anyone suffering mental health issues due to isolation restrictions call us on 020 8860 1150.
Work Club: Monday 2pm – 3.30pm (please call or email to book your place).”
Website
email: mcls@bromley.gov.uk
Tel: 020 8860 1150
Bromley Adult Education College
Bromley Adult Education College offers English and maths classes online and at the college’s main centres: the Kentwood Centre in Penge (Kingsdale Road, SE20 7PR) and the Poverest Centre in Orpington (Poverest Road, BR5 2DQ).
All sessions last two and a half hours and take place in the morning, some afternoons, and evening. These classes are ideal for students who wish to improve their English and maths for study, everyday life or to help them get a job.
Any student who would like to join our classes will need to attend an initial assessment session. Please contact Pat Johnson on 020 8659 7976 or 01689 822886.
www.baec.ac.uk/index.php/information-english-maths-esol-gcse/
Helps adults who have concerns about their drug and alcohol use. They will listen to your needs and your feelings and create a care package that suits you.
The 999 Club is a drop-in centre offering social and practical support for the local community, particularly people with alcohol, drug, housing and health problems, and those who are homeless.
Befriending offers supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated.
The Bromley Council Website gives details of many organisations and charities that offer such a service, either face to face or virtually (via phone of internet).
Living On helps children discover ways and strategies to deal with their grief, adapt to the changes it may have brought to their lives and manage their difficult feelings.
The NCT offers free breastfeeding counsellors who are available on the phone and for home visits. The service is open to all babies registered with a Bromley GP. There are four local centres – Bromley and Chislehurst is the main contact for breastfeeding support but the other centres offer other group activities and events.
Bromley and Chislehurst
Crystal Palace
Beckenham and Boarders
Orpington and District
Independent, confidential, mother-centred, non-judgmental breastfeeding support and information.
ABM are a group of trained volunteers dedicated to supporting breastfeeding mums and their families.
The milk bank provides pasteurised donor breast milk for premature and sick babies.
Bromley Council information on Childcare Options and help with costs.
See a list of all primary and secondary schools in the Borough of Bromley, apply for places, apply for free school meals, etc.
This service aims to protect and develop children by offering support for them and their families, particularly those who are struggling and are in need of additional help, but don’t qualify for the support provided by children’s social care.
The Bromley Children Project is linked to Children and Family Centres who offer a range of services to meet the needs of children under five and support their families. There are six Children and Family Centres in the borough of Bromley and the services provided are designed around the needs of the surrounding area.
The centres are places where children can make friends and learn as they play. Parents and carers can access professional advice on health and family matters, learn about training and job opportunities or just socialise with other people.
Biggin Hill
Blenheim
Burnt Ash
Castlecombe
Cotmandene
Penge
BCFForum was established as an independent network of local voluntary groups working with children and young people as well as their families, offering practical information and support on improving the lives of children and families in the London Borough for Bromley.
Bromley Children & Families Voluntary Sector Forum are running a variety of summer holiday camps for children aged 5-16.The aims of the camps are to provide a safe space for Bromley children and young people where we can promote education on maintaining good mental health whilst reducing boredom and addressing ‘holiday hunger’.
Living Well food bank in Penge runs a clothes bank for adults on the 2nd and 4th Saturday of each month, 10.30am – 12pm. No need for a referral, you can just pop along.
www.livingwell.life/p/food-bank
Holy Trinity Church, 66 Lennard Road, London, SE20 7LX
Bromley offers a free, non-judgmental contraception and reproductive health service for men and women of all ages (including under 16). You do not need a referral from your doctor (GP) for the drop-in clinics – simply turn up and wait to be seen.
Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents. They provide specialist help to support people to cope and recover to the point where they feel they are back on track with their lives.
Offers free, confidential advice on benefits, housing, debt & money, health, immigration, work, family, consumer and law & courts.
The hub helps Londoners access information, support and advice to help manage their household finances.
https://www.london.gov.uk/cost-living-hub
The government website can give information about benefits and offers a tax credit calculator.
Specialist telephone help offering free confidential advice and support on dealing with personal debt.
Our Money Coaches service provides one to one debt, benefits and money guidance support sessions to people in the local community.
If you’re looking for help with money, whether that’s help to get out of debt, find a job or gain vital life skills, Christians Against Poverty provides a range of free services across the UK through local churches. There is a Debt Centre in Penge – you need to call the national number to book an appointment.
This is a financial co-operative run for the benefit of people living or working in the local area and has branches in Orpington and Sydenham. The credit union encourages savings and provides lower cost loans.
Sydenham Branch (Head Office)
Bromley Branch
A free, simple, effective budgeting course. Gain the tools you need to get to grips with your finances.
In partnership with Shelter, and other UK and local charities, we’re helping people without a fixed home address to open a bank account.
Here to put you in control with impartial guidance that’s backed by government and to recommend further, trusted support if you need it. For clear money help that’s on your side and free to use, just search for MoneyHelper.
Many charitable funds will help people who have No Recourse to Public Funds – and cannot claim welfare benefits.
Fully trained advisors provide free and confidential debt advice to all members of the community who are struggling to deal with a debt problem.
Bromley and Croydon Women’s Aid aims to empower anyone suffering domestic abuse so they can make informed choices about their future. Their services are confidential, non-judgmental and respectful of diversity.
BCWA puts anyone who contacts them for support at the heart of decision making, so that they can gain the confidence, strength and self-respect needed to free themselves from abusive relationships.
24-hour domestic abuse helpline (Freephone).
A training programme designed to combat domestic violence through providing information, not therapy. An online programme (costing £12) is also available through the website.
Offers a free service run by women, for women in London who have been affected by all forms of violence and abuse.
This free and confidential service is for anyone who has experienced or is currently suffering from domestic abuse, who feels that they could benefit from any help or advice. No appointment necessary, and sessions normally run on a Thursday afternoon. See website for details.
A friendly group of local women who come together every month, offering support and advice for women who have suffered from domestic abuse of any kind, either past or present.
The London Fire Brigade believe that successful firefighting starts with prevention. They have a service where they can visit you, a loved one, or someone you care for at home to provide personalised advice about fire safety. It’s totally free, available 24/7, and they will even fit free smoke alarms during the visit if you need them.
If you’re pregnant (10+ weeks) or have a child under 4 and get Child Tax Credit with a household income of £16,190 or less, you are eligible for Healthy Start Vouchers. You’ll also be eligible if you’re pregnant and under 18, even if you do not receive any benefits. The vouchers can be used to help buy healthy food and milk (including formula).
Apply here:
https://services.nhsbsa.nhs.uk/apply-for-healthy-start/
Free school meals are available to pupils in full time education whose parent/carer receives a qualifying benefit.
Apply here: https://www.bromley.gov.uk/info/200086/schools_and_colleges/62/free_school_meals”
Olio
Join the free sharing app where you will find people in your local area giving away food & other household items to their neighbours, all for free.
www. olioex.com
Too Good To Go
Rescues unwanted food from restaurants and shops so it doesn’t go to waste. You won’t know exactly what’s in your order until you pick it up but it is a great way to get amazing value food.
www.toogoodtogo.co.uk
For help with healthy and affordable meal planning, download a free ‘Cook with Jack’ cookbook
https://biteback2030.com/campaign/free-cook-jack-e-cookbook
If you are in financial crisis and need an emergency food parcel, there are the below foodbanks within the borough. The Bromley Borough Foodbank and Food Plus Bromley require a referral from a professional, however there are a number of drop in foodbanks available that do not require a referral.
Foodbank Centres:
• www.foodplusbromley.com
• 020 8662 6850
• 22 Rectory Road, Beckenham, BR3 1JA
Tues & Fri (10-11 am) and Sun (4.30-5 pm)
• www.ccorpington.org/open-kitchen
• liesel@ccorpington.org
• 07511 876928
• Charterhouse Road, Orpington, BR6 9EP
Every Tuesday 11.30am
• Larder@st-nicholas.church
• St Nicolas Church, Leamington Ave, BR6 9QB
Open on Wed and Sat from 9:30 am (first come first served basis)
• www.unitychurch.uk
• neil@unitychurch.uk
• Unity Church, Rye Crescent, BR5 4NH
Thursday evening from 7pm to 8.30pm.
• www.facebook.com/wdcfplus
• info@wdcfplus.org.uk
• 020 8698 7945 or 07745 258 841
• Hope Church Downham, 480 Whitefoot Lane, Downham, BR1 5SF
Open from 10am to 12noon on Wednesdays
• 020 8778 7014
• Christ Church Anerley, 197 Anerley Road, London, SE20 8ER
If you are struggling and need help with food and basic supplies Living Well Foodbank can help. It is open to anyone who needs it and you do not need a referral; you can just turn up. When you first use the foodbank we will ask you for some basic information about your situation so we can discuss with you what help we might be able to provide.
Mon, Thurs, Fri & Sat (9.30- 1pm) & Wed ( 6-7pm)
• 07395 565984
• 35 St Keverne Road, SE9 4AQ
Monday and Tuesday afternoons. Email to fill in form at:
• hayescommunityfoodbank@gmail.com
• 020 8462 1373
You can request specific items from the Bromley Freecycle Network if you are a member of the group. Membership is free, but you will usually have to be able to collect items from the person ‘freecycling’ them. Visit the website for more details.
A locally run charity that offer pre-loved furniture at a fair price. Delivery for just £35 for all Bromley Postcodes. There are three furniture shops in the borough:
The Housing Options team provide advice and general assistance to anyone with a query or problem regarding housing issues or homelessness. They offer immediate advice and can help you keep your current home or find you somewhere to stay as quickly as possible, including emergency housing.
You can talk to an expert housing adviser if you’re in urgent need of housing advice. You should use this line if: you have nowhere to sleep, or might be homeless soon; you have somewhere to sleep, but nowhere to call home; or you are/could be at risk of harm
Find out if you can reduce energy costs with SELCE Energy Advice.
www.cact.org.uk/swtw
“Free advice service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. Also help with benefits advice and income maximisation.
https://www.nea.org.uk/wash-advice/
Tel: 0800 304 7159 (Mon – Fri, 10am – 12pm)
South East London Community Energy will be running an energy cafe every Wednesday in May to give free impartial and expert advice on reducing energy bills and debt support. Their team can also help with contacting energy companies on your behalf and can offer support and guidance for grants and discounts.
Held at Unity Church, Rye Crescent, Orpington BR5 4NH
Drop in 9.15am – 10.30am
By appointment 10.30am – 12pm
To book a phone appointment:
energy.advice@selce.org.uk
0204 5605 764
Referral code: TBBromley
The RLC provides legal advice and representation for those seeking protection under international law and national asylum Human Rights. Interpretation and translation services are also available to subscribers of the RLC.
Offer support to asylum seekers and refugees in Lewisham area, as well as those from outside the area in exceptional circumstances.
Together South is one of the projects from Groundwork providing assistance to refugees and Non-European migrants.
They cover the following areas:
English classes
Employment Support
UK Cultural Insights
www.groundwork.org.uk
Friends of Refugees London is a voluntary, non-profit, community organisation based in Lewisham which exists to support refugees, asylum-seekers, and vulnerable migrants navigate life in London.
Jobcentre Plus provides a range of services to link jobseekers to employers and help with claiming benefits for those who need them. It offers practical help to those seeking jobs and administers programmes to help unemployed people back to work. It provides support for those who are long-term sick or disabled, including benefits and help in finding work.
Offer a volunteer run course to help you back into work. The course covers where to look for jobs, crating your CV and getting ready for an interview along with lots more. Initial enquiries should be made via email.
Provide online, flexible and interactive training to help people find work, start or develop a business.
Smart works gives you the clothes, coaching and confidence to succeed at your interview and change your life.
With The Duchess of Sussex as its patron, Smart Works provides a styling session with a free high quality outfit for you to take home and keep.
They also provide a free interview coaching session to tackle nerves and get ready for tough questions. They will also provide a second fitting for a capsule collection once you’ve got the job.
Smart Works service is completely free. It is for any woman with a confirmed job interview who is referred to us. Ask your employment advisor or someone who is helping you to find work to refer you to Smart Works. They can make a quick call to 020 7288 1770 and we can make you an appointment at one of our London centres.
Find out more at www.smartworks.org.uk, check us out at www.facebook.com/smartworkscharity/ or on Instagram @smartworkscharity.
To see whether you might be eligible for legal aid visit: www.gov.uk/legal-aid.
East Greenwich Legal Advice Clinic: www.eglac.org.uk
www.lsbu.ac.uk/legaladviceclinic
www.law.ac.uk/about/legal-advice-for-the-public
https://www.advicenow.org.uk/categories
https://resolution.org.uk/find-a-law-professional
Registering with a local doctor (GP)
Contact the relevant surgery and ask to complete a registration form. You may be asked to provide proof of your identity e.g., your passport, driving license, and/or proof of your address. Your form will then be sent off and your records will be transferred from your old surgery to the new one. Occasionally surgeries are unable to take on new patients or may turn applicants down as they do not live in the area covered by the surgery – in this case, you can search on the NHS website to find an alternative surgery close to you.
If you are visiting an area for more than 24 hours but less than 3 months, you can apply to register with a GP surgery as a temporary resident. Speak to the receptionist in the surgery where you would like to be seen to do this.
You may be eligible for free prescriptions if you receive low income or meet one of the other criteria – for a full list, see
In a genuine medical emergency i.e. a life-threatening situation (such as loss of consciousness, persistent severe chest pain, breathing difficulties or severe bleeding that cannot be stopped), call 999 and ask for the ambulance service. If you do not have a genuine medical emergency, please see the ‘urgent medical care’ section below. Do not go to the A&E department of a hospital unless you have a genuine medical emergency.
In the first instance, call the NHS on 111 – this service is available 24 hours a day, 7 days a week. Advisors will be able to point you in the direction of further appropriate care.
You could also call your GP surgery – if they are closed, there will be a recorded message with details of the out-of-hours service so you can see an on-call doctor.
Local ‘urgent care’ centres – for problems such as cuts, fractures, mild chest infections, minor burns, fever etc. – include:
Greenbrook Healthcare at the Princess Royal University Hospital
Beckenham Beacon
If you have a low income, you may be able to get help with NHS costs through the NHS Low Income Scheme (LIS). The scheme covers: Prescriptions, Dental Care, Eye Care, Wigs and fabric supports
The Bromley 0 to 19 Public Health Service offers tailored guidance and support to families and partner services who work with children and young people, through Health Visitors, School Nurses and the Family Nurse Partnership.
In the event of an emergency regarding mental health (your own or someone else’s), either:
Bromley Well provides help for you to stay emotionally and physically healthy and to remain independent.
Offers emotional wellbeing & mental health support for children and their families.
This is a service for adults who are experiencing mild to moderate anxiety or depression and who are registered with a GP in the London Borough of Bromley. You can contact talk Together Bromley yourself by submitting a self-referral form which is located on the top left-hand corner of the website.
Provides a range of mental health and dementia services to help people who live in Bromley look after and improve their mental health and wellbeing.
Orpington Centre & Head Office
Beckenham
Bromley
Lewisham Community Support Service
MENTALITY’S main aim is to drive down adverse mental health issues by increasing awareness through a collective of people that want to reach out and help those affected.
facebook.com/mentalitygroup.org
Low Cost Counselling
Westmeria Counselling is a valued service offering emotional support to the local community. We provide a safe, confidential space to individuals experiencing difficulties in resolving life’s issues.
Offers information, advice, guidance and support on all aspects of parenting and family life, including child development, issues with schools, family breakdown, aggression in the home and bullying. Also befriending services, parenting/relationship support groups and online courses available – nearly all are available at no charge to parents.
Offers support for parents with adolescents who live, work or have a GP within the borough of Bromley.
Cafcass works with families referred by the courts and helps them to reach agreement over arrangements for their children. The website has useful information, case studies, advice and contact links.
0300 456 4000
This service aims to protect and develop children by offering support for them and their families, particularly those who are struggling and are in need of additional help, but don’t qualify for the support provided by children’s social care.
Offers information for lone parents on such things as: maintenance, tax credits, benefits, work, education, legal rights, childcare and holidays.
Provides help for parents and their children through a team of trained volunteers who provide practical and non-judgmental support for families.
Provides advice and support to parents and other people experiencing family separation.
The group aims to provide a safe space to build friendships with others in a similar situation and to process some of the highs and lows of parenting in the early days. Monday mornings, 10-11:30 at Beckenham Place Park Mansion
https://www.happity.co.uk/beckenham-baby-talk
Tel: Mary Dew-Jones: 07882352676
Provide services that protect, care for and support the most vulnerable children and young people in the borough.
Children’s referral and assessment team
Disabled children’s social work and short break team
Out of hours emergency contact
If you are seriously concerned about a child’s immediate safety, dial 999.
Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people. Their mission is to provide items and services to all low-income families in the UK raising disabled or seriously ill children, that they could not otherwise afford or access, and that help improve their quality of life, realise their rights, and remove some of the barriers they face.
See Bromley Borough’s information page regarding support for children with special educational needs, including information for parents of children with SENs or learning difficulties, and the process of assessing children with SENs.
Offering an information and signposting service to all families with children and young people (0-25) with Social Communication Difficulties (including Autism). A dedicated Autism Family Support Co-Ordinator.
• A telephone and email service to offer guidance and information for families.
• A range of information sheets which seek to improve and develop parental
knowledge and understanding of Autistic Spectrum Condition.
• A monthly newsletter highlighting items of interest to families with children and
young people with Social Communication Difficulties (including Autism).
• Regular coffee morning/afternoons to provide a network of support for families.
Eaves’ Poppy Project provides specialist support and London emergency accommodation for women who have been trafficked. Women only service.
The Beckenham & Bromley Twins Club is an all-inclusive club for families with twins, triplets or multiples. We provide a fun and supportive environment for both parents and children. We run regular playgroups, a buddy scheme to support new parents and various exciting events through the year. See website for more details.