Vacancies

Bromley Brighter Beginnings

Within the London Borough of Bromley there are large areas of social deprivation, particularly in areas such as Anerley, Penge, Crystal Palace, the Cray Valley, Orpington, Grove Park, Downham and Mottingham.

Bromley Brighter Beginnings (BBB) was inspired by, and modelled on, a similar project, set up in Staffordshire, to assist parents of young children living in deprived parts of that area. 

We are passionate about what we do, working in the very heart of the local community.

Our aims are:

  • to provide new and expectant mums, and parents of older children, who are vulnerable and/or living in poverty, with essential items (such as cots, buggies, clothes, nappies and toiletries) for themselves and their children;
  • to raise awareness about the level of poverty in the London Borough of Bromley and the impact of this poverty on the lives of children and their parents;
  • to inform parents about other local sources of support in relation to various issues relevant to parenting in poverty; to thereby reduce stress, anxiety and depression, which will in turn help the children in these deprived families; and
  • to facilitate the recycling of baby- and child-related items that the original owners no longer use.

Since we started in 2012, we’ve made a difference to thousands of families.

Current Vacancies

Volunteering at BBB

  • Volunteers will receive training on a range of topics relating to their role including safeguarding training which is obligatory for all roles.
  • Support is offered by the General Manager, management team, and other more experienced volunteers.
  • All new starters will undergo induction training from the General Manager and will have access to a Team BBB Facebook Group with contact details of all volunteers to seek support from.
  • Travel expenses, and all out-of-pocket expenses, are reimbursed.
  • While volunteering with BBB, volunteers have full liability insurance cover.
  • BBB hold annual appreciation events to recognise the important contribution that volunteers make, as well as regular volunteer forums to share knowledge and best practice.
  • New volunteers will have a review with the General Manager after their first 3 months and then at the end of their first year of volunteering.
  • References are available after a period of three months’ volunteering.

Your Welfare

Volunteering for BBB is a hugely rewarding experience personally. It can be challenging at times, but no volunteer should feel over-burdened, and should ask for help if they need it. Please contact the General Manager in relation to any welfare issues or concerns that may arise in relation to your volunteering experience with BBB.

Flexibility

Aspects of the job descriptions may well be flexible – if you feel that part of the role does not suit you in terms of the time you can offer or your interests and skills, please talk to the General Manager.  

Benefits to the Volunteer

Volunteers receive training on a range of topics relating to their role. Support is offered by the General Manager and other more experienced volunteers. Travel expenses, and all out-of-pocket expenses, are reimbursed. While working with BBB, volunteers have full liability insurance cover. There are appreciation events to recognise the important contribution that volunteers make. References are available after a period of three months’ volunteering.

Support & development

  • all team members receive training on a range of topics relating to their role, including safeguarding and diversity & inclusion;
  • support is offered by the Charity Director and the other members of the management team;
  • travel expenses, and all out-of-pocket expenses, are reimbursed;
  • references are available after a period of 3 months’ employment.

Equal Opportunities

BBB is committed, both as an employer and service provider, to promoting equitable opportunities for all. We are opposed to all forms of discrimination and will not discriminate against any person because of their ethnic origin, gender, sexual orientation, marital status, responsibility for children or dependants, age, employment status, disability, HIV status, religious or political beliefs or because of unrelated criminal convictions.
 
We particularly welcome applications from those with lived experience of poverty and / or those from communities who are under-represented within the volunteering and charity sector, and any minoritised group.
 
Please contact Amy, our General Manager, with any questions: amy@bromleybrighterbeginnings.org.uk

Director

Purpose of the Director role

The Director will provide strong leadership for BBB’s work, drawing together the various strands of the charity’s work, and addressing any issues and opportunities that arise. The Director is the ‘figurehead’ for BBB – the face and voice of the charity – acting as the central point of contact for external organisations. They will be responsible for developing and implementing the organisation’s strategic and operational plans, reporting to the Board of Trustees regularly on operational matters to inform their decision-making, and enacting their chosen strategy.

National Lottery has provided funding specifically for this role.

Main Tasks

  • undertake induction training and follow all BBB guidelines and policies around the way we work;
  • oversee volunteer recruitment, selection, onboarding and initial training;
  • oversee the support and supervision provided to all volunteers by the Referrals, Projects, Communications and Fundraising Managers;
  • line manage the above roles, including objective-setting and performance management;
  • ensure excellent coordination between the various departments of the charity, providing oversight and leadership to ensure that all work derives from the charity’s strategy and high-level plans;
  • lead on planning and implementing a service user involvement strategy, including a pathway with stages to achieve the ultimate aim of a ‘lived experience’ advisory group to the Board within five years;
  • take responsibility for financial administration including expense claims, Equals expenditure and budget forecasting and tracking;
  • oversee the practical application of all organisational policies and procedures, including those which ensure the health, safety and safeguarding of all BBB clients, staff and volunteers;
  • monitor and demonstrate the impact of our work, and implement change in response to feedback and data;
  • capture, analyse and interpret statistics from our database and use this to help make decisions, write reports and inform campaigning and communications externally;
  • work closely with BBB’s Grants & Fundraising Lead to produce accurate and effective grant applications;
  • regularly undertake referrals to remain ‘hands on’ and stay in touch with the process and client profile;
  • chair bi-monthly Team BBB meetings (usually evenings) and follow up on actions arising;
  • chair regular management meetings (sometimes evenings or weekends) to discuss issues arising and coordinate outputs;
  • establish and cultivate useful networking links with local and national organisations;
  • lead on developing volunteering and community engagement strategies for the charity;
  • represent BBB at external events where required;
  • coordinate reports from departments to the quarterly Trustee meetings and attend for a slot to present and discuss their work;
  • in between Trustees’ meetings, ensure that the Board is made aware in a timely fashion of any matters requiring its attention;
  • write and present a report at any Annual Meetings held, and for inclusion in our Annual Report;
  • provide cover for other team members’ roles during their illness or absence;
  • carry out all roles and responsibilities required by the Charity Commission; and
  • undertake any other reasonable responsibilities, as directed by the Trustees (via the named lined manager).

Skills, attitudes and experience

Essential:

  • strong leadership skills, with the ability to motivate a team to work together for a common goal, and lead by example;
  • demonstrable experience in a management role, either in an employed or voluntary capacity;
  • an excellent communicator, both verbally and in writing;
  • effective decision-making skills with excellent analytical and problem-solving abilities;
  • assertive and diplomatic in interacting with other team members;
  • flexible and adaptable – open to new ideas and ways of working;
  • non-judgemental and objective, whilst demonstrating empathy for those in financial hardship;
  • committed to best practice and with a desire for continual improvement;
  • demonstrate a sense of integrity and understand the importance of strict confidentiality;
  • proficient in MS Office and other IT packages; able to learn to use new software such as Airtable and SharePoint;
  • able to work under pressure and to short and sometimes shifting deadlines, prioritising effectively;
  • understanding of issues relating to equality, diversity, health and safety, and safeguarding;
  • commitment to BBB’s vision, mission and values, and the longer-term value to the community of supporting families living in poverty;
  • a strong commitment to BBB’s vision, mission and values;
  • live locally, ideally in the borough of Bromley; and
  • have own transport / able to travel around the borough.

Desirable:

  • experience of the charity sector;
  • financial management skills;
  • management / HR experience; and
  • experience of working with volunteers.

Working hours and location

The role is for 4 days (28 hours) per week, and can be worked flexibly; it will occasionally include some evening and (more rarely) weekend hours, which can be taken back in lieu by mutual agreement.

The role is mainly home-based, with some travel within Bromley borough required from time to time for face-to-face meetings (internal and external).

Reporting lines

The Director role reports to the Board of Trustees (with a named Trustee as line manager) and will line-manage the paid staff that constitute the management team.

Salary and contract

The role is for an initial fixed term of 12 months, with extension subject to review by the Trustees and funding.

There is a 3-month probationary period for this role.

The successful candidate will be subject to references, ID check and a basic DBS check before beginning the role. They also need to be eligible to work in the UK.

The salary for the role is £33,500 – £35,000 FTE (dependent on experience) per annum (gross), pro-rated for four days per week.

Annual leave: 33 days per annum including bank holidays (pro rata for part-time hours).

Application Process 

Application for both roles is by CV and covering letter, explaining why you are interested in applying, to: emma@bromleybrighterbeginnings.org.uk. 

The closing date for applications is 4th March 2024, with interviews to be held in the weeks commencing 11th March 2024 and 18th March 2024. 

Operations Manager: Bromley Brighter Beginnings

Purpose of the Operations Manager role

This role is a pivotal one, ensuring the effective and efficient processing of incoming referrals from local professionals, and providing a central point of support and oversight for BBB’s Family Liaison Volunteers (FLVs). The Operations Manager will also have oversight of our Client Support and Referrer Engagement work and will work closely with the Director and other members of the management team to inform the charity’s operational decisions.

This role is supported by funding from National Lottery.

Main Tasks

  • undertake induction training and follow all BBB guidelines and policies around the way we work;
  • remain informed of the current referral situation, communicating with FLVs to encourage referral fulfilment and noting trends and issues arising;
  • manage and monitor BBB’s referral and referrer registration processes and forms;
  • take responsibility for the role-specific training, development, support and supervision of the FLVs, and liaise with the Director if additional FLVs are required;
  • oversee the referrals carried out by FLVs, ensuring that FLVs are engaged and active, and be available to answer queries and troubleshoot throughout the week;
  • provide monthly referral & feedback statistics to the Director;
  • organise and lead quarterly Referrer Webinars;
  • identify, design and implement any necessary process or policy improvements;
  • regularly undertake referrals to remain ‘hands on’ and stay in touch with the process and client profile;
  • be prepared to cover the Referrals Coordinator role in their absence;
  • oversee the Referrer Engagement and Client Support roles, coordinating their work and expanding these areas as appropriate;
  • participate in bi-monthly Team BBB meetings (usually evenings) and follow up on actions arising as appropriate;
  • take part in regular management meetings to discuss issues arising and coordinate outputs;
  • act as one of several Facebook administrators for the main BBB supporters’ group, with responsibility for approving and monitoring FLV posts;
  • prepare quarterly reports for Trustee meetings;
  • write and present a report at any Annual Meetings held and for inclusion in the Annual Report; and
  • carry out any other reasonable responsibilities, as directed by the Director.

Skills, attitudes and experience

Essential:

  • able to work independently as well as part of a remote team;
  • self-starter: happy to use initiative and make suggestions to drive projects forward;
  • numerate, and confident interpreting data to make decisions;
  • organised and efficient;
  • assertive and diplomatic in interacting with other team members;
  • flexible and adaptable – open to new ideas and ways of working;
  • non-judgemental and objective;
  • understand the importance of strict confidentiality;
  • proficient in MS Office, and able to learn new packages such as Airtable and SharePoint;
  • able to work under pressure and to short and sometimes shifting deadlines, with the ability to prioritise as necessary;
  • commitment to BBB’s vision, mission and values, and the longer-term value to the community of supporting families living in poverty;
  • a strong commitment to BBB’s values (above);
  • live locally, ideally in the borough of Bromley; and
  • have own transport / able to travel around the borough.

Desirable:

  • experience of the charity sector;
  • experience of managing volunteers; or
  • experience in a management role.

Working hours and location

The role is for 21 hours per week, spread across five days, and can be worked flexibly, by mutual agreement – it may include some evening working.

The role is mainly home-based, with some travel within Bromley borough required from time to time for face-to-face meetings (internal and external).

Reporting lines

The Operations Manager role reports to the Director and will line-manage volunteers in key operational roles within BBB.

Salary and contract

The role is for an initial fixed term of 12 months, with extension subject to review by the Trustees and funding.

There is a 3-month probationary period for this role.

The successful candidate will be subject to references, ID check and a basic DBS check before beginning the role. They also need to be eligible to work in the UK.

The salary for the role is £26,000 – £27,500 FTE (dependent on experience) per annum (gross), pro-rated for three days per week.

Annual leave: 33 days per annum including bank holidays (pro rata for part-time hours).

Application Process 

Application for both roles is by CV and covering letter, explaining why you are interested in applying, to: emma@bromleybrighterbeginnings.org.uk. 

The closing date for applications is 4th March 2024, with interviews to be held in the weeks commencing 11th March 2024 and 18th March 2024. 

Volunteer Donations Coordinator – Beckenham

Aims of the volunteering role

The purpose of this role is to support BBB with the receipt of donations from supporters in the Beckenham area 

Main Tasks

With the support of the General Manager and other volunteers, you will:

  • Be responsible for receiving donations from supporters to your home address on a regular basis
  • Uphold quality control standards of donations received before transferring these to the BBB Beckenham Storage unit
  • Work closely with the Storage Coordinator to ensure the unit is fully stocked with the necessary items at all times
  • Liaise with BBB’s communications team to post specific donation requests to supporters via social media
  • Discard of unwanted or poor-quality items which may be donated to you by sending these to the dump, charity shops, cash for clothes, clothes recycling etc
  • Visit the Beckenham Storage unit regularly to keep track of stock levels and to drop off donations
  • Coordinate the production of donation packs such as Newborn packs, Cot Bed packs and Moses Basket packs
  • Communicate regularly with supporters via text, social media platforms and email
  • Keep in close contact with Family Liaison volunteers to answer any stock level queries

Useful skills, attitudes and experience

  • You must be located in the Beckenham area within the London Borough of Bromley 
  • Good organisational skills;
  • A proactive and resourceful character 
  • Good communication skills 
  • A car and driver’s licence will be required for this role. 
  • Diplomatic, personable and approachable character  
  • Non-judgemental and objective  
  • Understands the importance of strict confidentiality 
  • Commitment to BBB’s aims and the longer-term value to the community of supporting families living in poverty  

Time commitment

The time commitment varies but is likely to be between 3h and 5h a week.

Please contact Amy, our General Manager, with any questions: amy@bromleybrighterbeginnings.org.uk

Apply here

Family Liaison Volunteer

Aims of the volunteering role

The purpose of this role is to support BBB with the collection and delivery of items in order to fulfil referrals. Your role is to source items required from local supporters and deliver to the family in need directly or via the referrer.

Main Tasks

With the support of the General Manager and Referrals Manager, you will:

  • undertake induction training and follow all BBB guidelines and policies around safe working and maintaining professional boundaries
  • take on responsibility for new referrals (at least three a month)
  • contact the referrer to acknowledge receipt of the referral and discuss any specific requirements
  • contact the referred family to discuss referral and delivery arrangements
  • put out requests on the BBB Facebook group for required items
  • assemble Newborn packs from storage if necessary for your referral
  • collect or take delivery of items from supporters offering them
  • pass on any relevant signposting information to the family
  • use the Airtable online database to manage the referral

Please note: for safeguarding and insurance reasons, children are not permitted when volunteers are delivering to clients’ homes or collecting from supporters.

Useful skills, attitudes and experience

  • Basic IT skills including Facebook, as well as willingness to learn/use Office 365 and Airtable online tools for information sharing
  • diplomatic, personable and approachable character
  • non-judgemental and objective
  • understands the importance of strict confidentiality
  • able to maintain professional boundaries with families
  • must have a car, a valid driving licence and a mobile phone
  • reasonable level of physical fitness as the role involves lifting and carrying items
  • commitment to BBB’s aims and the longer-term value to the community of supporting families living in poverty

Time commitment

The time commitment varies, depending upon how many referrals you choose to take on, but you should allow for a minimum of 4 hours a week.

Apply here