Family Liason Volunteer

Purpose of the volunteering role

The purpose of this role is to support BBB with the collection and delivery of items in order to fulfil referrals. Your role is to source items required from local supporters and deliver to the family in need directly or via the referrer.

With the support of the Chair and other volunteers, you will:

  • undertake induction training and follow all BBB guidelines and policies around safe working and maintaining professional boundaries
  • take on responsibility for new referrals (at least three a month)
  • contact the referrer to acknowledge receipt of the referral and discuss any specific requirements
  • contact the referred family to discuss referral and delivery arrangements
  • put out requests on the BBB Facebook group for required items
  • assemble Newborn packs from storage if necessary for your referral
  • collect or take delivery of items from supporters offering them
  • purchase any items necessary to fulfil the referral and claim back expenses (however FLVs are welcome to select only those referrals that require no expenditure)
  • pass on any relevant signposting information to the family
  • use the Airtable online database to manage the referral

Please note: for safeguarding and insurance reasons, children are not permitted when volunteers are delivering to clients’ homes or collecting from supporters.

Useful skills, attitudes and experience

  • basic IT skills including Facebook, as well as willingness to learn/use Dropbox and Airtable online tools for information sharing
  • diplomatic, personable and approachable character
  • non-judgemental and objective
  • understands the importance of strict confidentiality
  • able to maintain professional boundaries with families
  • must have a car, a valid driving licence and a mobile phone
  • reasonable level of physical fitness as the role involves lifting and carrying items
  • commitment to BBB’s aims and the longer-term value to the community of supporting parents living in poverty

The time commitment varies, depending upon how many referrals you choose to take on, but you should allow for a minimum of 4 hours a week.

Read the full description here

Apply/enquire here